Privacy
Policy Terms
This privacy policy sets out how CatPlayroom.com uses and protects any information that you give CatPlayroom.com when you use this website, our services and products.
CatPlayroom.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, our services and products, then you can be assured that it will only be used in accordance with this privacy statement.
CatPlayroom.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [1st of January 2024].
What we collect
We may collect the following information:
* Name
* Contact information including email address
* Demographic information such as postcode
* Card details for billing secured via Stripe
* Other information relevant to customer surveys and/or offers
* Log-in data
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
* Security
* Taking payment
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website/dashboard in order to tailor them to a customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Newsletter
Newsletters which we publish are only done so to a customer after they agree to opt-in via the newsletter box at the footer of our website. Our newsletter email’s will contain tracking tools which help us to better evaluate stats for the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. Subscriber activity is then tracked and stored in a database for future analysis and evaluation.
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with GDPR, subscribers are given the opportunity to unsubscribe at any time. This process is detailed at the footer of each email campaign or you can contact us at contact @ catplayroom.com and we will remove you manually from our email newsletter list.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing an email to contact @ catplayroom.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by CatPlayroom.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website, our services or products.
Through this website you are able to link to other websites which are not under the control of CatPlayroom.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. CatPlayroom.com participates in referral programs with other well known brands and is open and transparent in making people aware of this fact through this disclaimer page.
Every effort is made to keep the website up and running smoothly. However, CatPlayroom.com takes no responsibility for, and will not be liable for, the website, our services or products being temporarily unavailable due to technical issues beyond our control.
Copyright
This website and its content including logo, illustrations and domain name is copyright of CatPlayroom.com – © 2024. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Security
CatPlayroom.com strives to protect our customers data. Hence we regularly back-up our data and provide measures which are designed to protect your information from unauthorised access.
Compliance with Law Enforcement Agencies
CatPlayroom.com cooperates with all government and law enforcement agencies. If we are requested to disclose any information about you we may do so if we believe it is necessary or appropriate in order to respond to any claims or legal requests. We would do so if we felt we had to protect the rights and property of CatPlayroom.com, the safety of the public or prevent or stop any illegal or unethical activity.
Using our website as a child
Our website is not designed to be used by a person under the age of 13. If a parent or guardian believes his or her child has provided us with personal information without their consent then please contact us via support @ catplayroom.com. As you can imagine we would not knowingly know that the person was under the age of 13 unless they said they were.
If the child was forthcoming in informing us they were under 13 years of age then we would immediately delete their personal information. If we are informed by the parent or guardian that his or her child was under the age of 13 then we will delete the information immediately from our files.
PCI Compliant
Going forward in the future, when taking payment on our website we plan to use a payment gateway to process card transactions. Payment gateways encrypt customer’s card details and store’s the card details their end and process recurring payments.
A merchant payment facility processor will store customer card records in a secure encrypted environment. A company that we choose to handle our customers card transactions will be PCI compliant and PCI Level 1.
When taking payments on a our website in the future we will do so in a PCI compliant manner. This means we would never see or have access to a customer’s full card details.
GDPR - The Rights of Individuals
As an individual you have a number of rights in relation to information we may hold about you.
These include:
- The right to request that information we hold about you on record is updated if information is inaccurate or incomplete.
- The right to request that we erase your information. We may retain some information that we are required to retain.
- In some instances the right to receive information that you have provided to us in electronic format.
- The right to access information we hold about you and to obtain information about how we process it.
- In some instances the right to withdraw your consent to our processing of your information. This can be done at any time. We may continue to process your information if we have another legitimate reason for doing so. The likely hood is that this will relate to whether you continue to use one of our products or not.
Should you wish to contact us in relation to any queries you may have about information we may hold about you then please do so via our email address, contact @ catplayroom.com.
Under the General Data Protection Regulation if you are a resident in the European Economic Area (EEA) and want to ask us any questions relating to any personal information we may hold about you then please do so via our email address, which is contact @ catplayroom.com. We will get back to you in a timely manner, normally within 7 to 14 days.